Question 1

How quickly can you fix my slow movement?

Accepted Answer

We understand how frustrating a slow-moving garage door can be. In most cases, we can diagnose and repair slow movement issues on the same day you call. Slow movement is typically caused by friction from worn rollers, inadequate lubrication, spring tension issues, or opener motor problems. Our technicians carry common replacement parts on their trucks, so many repairs can be completed in a single visit. For more complex issues requiring special-order parts, we'll provide a clear timeline and keep you informed throughout the process. Emergency same-day service is always available if your slow door is creating a safety concern or preventing you from securing your garage.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Several factors can cause your garage door to move slowly. The most common cause is worn or damaged rollers—over time, the bearings wear out and create friction that slows the door. Insufficient lubrication on tracks, hinges, and springs can also create resistance. Spring tension issues are another frequent culprit; as torsion springs age, they lose tension and struggle to lift the door efficiently. Your opener motor may be wearing out if the door moves slowly but the mechanism itself seems fine. Track alignment problems can cause the door to bind and move sluggishly. Additionally, extreme temperatures can affect lubricant viscosity and component performance. During our diagnostic visit, we'll identify exactly what's causing your slow movement and explain your repair options clearly.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new contemporary garage door installation affordable. We understand that a quality garage door is a significant investment in your home, and we want to help you get the door you want without financial stress. Our financing partners offer competitive rates with terms ranging from 6 to 60 months. Many customers qualify for 0% APR promotional financing for qualified buyers. The application process is quick and easy—you can often get approved during your consultation. We also offer seasonal promotions that may include special financing terms. During your free estimate, we'll discuss all available options and help you find a payment plan that fits your budget. Remember, a new garage door can increase your home's value, so it's truly an investment in your property.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door and 5-8 hours for a double door. This includes removal of the old door, installation of the new door and all hardware, opener installation or reconnection, safety testing, and cleanup. The exact time depends on factors like your door style, whether we're replacing the tracks, and any modifications needed to fit the new door. We schedule installations to minimize disruption to your day—most installations are completed in a single visit. We'll give you a more precise time estimate during your consultation based on your specific installation requirements.

Question 5

What is included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection covering all critical components. We inspect and lubricate all moving parts including hinges, rollers, springs, and tracks. We test and adjust spring tension for proper balance, check and calibrate safety sensors, inspect weatherstripping and recommend replacement if needed, tighten all hardware, test opener operation and adjust force settings, check cable condition and attachment points, and inspect the door for damage or wear. After the service, we provide a detailed report of our findings and recommendations. Regular maintenance extends your door's lifespan, prevents costly emergency repairs, and ensures safe operation. We recommend annual maintenance for most doors, or twice yearly for high-use doors.

Question 6

Do you provide emergency service on weekends and holidays?

Accepted Answer

Absolutely! We provide true 24/7 emergency service, including weekends, holidays, and overnight hours. We understand that garage door emergencies don't follow business hours—a door that won't close is a security risk, and a door that won't open can leave you stranded. Our on-call technicians are available around the clock for genuine emergencies like doors stuck open or closed, broken springs leaving the door inoperable, safety concerns, and security issues. There's no extra charge for emergency calls—we believe in fair, transparent pricing regardless of when you need us. When you call our emergency line, you'll speak with a real person who can dispatch help quickly. Most emergency calls receive a response within 1-2 hours.

Question 7

What brands of garage doors do you install?

Accepted Answer

We install all major garage door brands and can help you choose the right option for your home and budget. Our most popular brands include Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Northwest Door. We're not locked into any single manufacturer, which means we can recommend the best door for your specific needs rather than pushing a particular brand. Each brand offers unique advantages in terms of style options, insulation levels, warranty coverage, and price points. During your free consultation, we'll show you samples and help you understand the differences so you can make an informed choice. We also install custom doors for unique applications or architectural requirements.

Question 8

How do I know if I need a new garage door or just repairs?

Accepted Answer

This is one of the most common questions we hear, and the answer depends on several factors. Generally, repair makes sense when the door is less than 15 years old, only one or two components need attention, parts are readily available, and the door still meets your functional needs. Replacement is often better when repairs would cost more than 50% of a new door, multiple components are failing, the door is outdated with poor safety features, you want improved insulation or appearance, or you're planning to sell your home. During our free inspection, we'll give you an honest assessment of both options with clear pricing. We never pressure you toward the more expensive choice—we'll tell you what we'd do if it were our own home.

Frequently Asked Questions

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